What is your returns policy?
To be eligible for a return
- Items must be returned within 14 days of receipt.
- Your item must be in the same condition that you received it
- Items must be undamaged
- Items must have all tags attached and be in original packaging
- You’ll also need the receipt or proof of purchase.
- Items must be returned to our returns center only when instructed to do so:-
This is determined by the product supplier. You will be notified and how and where to return a product.
Do you offer free returns?
If determined that it is no fault of yours, you would not be responsible for the cost of returning a product.
Otherwise, you will be responsible for the return fee.
What if my product is faulty?
We are sorry to hear you have received a faulty product. No problem! Send our customer service team an email within 30 days of purchase at email@example.com, with images of the faulty product and we will be in touch to resolve the issue.
Product return initiation
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com
How long does it take to process my return?
We aim to process your return as soon as possible, but on occasions, it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us at firstname.lastname@example.org with the proof of postage information from your return carrier receipt and we will investigate this further.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
How can I track the status of my return?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
You will then also receive an email from us to say your refund has been processed. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer.